Your satisfaction matters to us. Because we sell food products, please read how returns and refunds work.
For reasons of hygiene and food safety, we cannot accept returns or exchanges for a change of mind once an order is dispatched.
If your order arrives damaged, leaking, incorrect or past its best-before date, please contact us on WhatsApp within 48 hours of delivery, along with photographs of the item and packaging.
After we verify the issue, we will arrange a replacement or a refund. Refunds are processed to your original payment method, usually within 7 working days.
To report an issue, message us at WhatsApp or email vetrivelorganicfoods@gmail.com.
This policy is provided for general guidance and should be reviewed by the business before launch.
